Shipping policy

At ZATHRO, we aim to deliver your orders safely and as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered across India.

1. Shipping Coverage

We aim to deliver across India, subject to serviceability at your delivery PIN code. Delivery availability may vary depending on the destination and courier services available in that area.

2. Order Processing Time

Orders are processed after they are successfully placed and confirmed. Processing generally takes 1–3 business days, excluding Sundays and public holidays.

3. Estimated Delivery Time

Orders are generally expected to arrive within 3–5 business days after dispatch. Delivery times may vary depending on your location, courier serviceability, weather, and other unforeseen circumstances.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase. Free shipping conditions, if offered, will be communicated on our website.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared when available. Please allow some time for tracking information to update.

6. Cash on Delivery (COD)

If COD is available for your PIN code and order, you can pay the applicable amount upon delivery. Any COD charges will be displayed before checkout.

7. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, contact us with your order number so we can investigate the issue with our delivery partner.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details. Contact us as soon as possible if you notice an error. Address changes may not be possible after dispatch.

9. Orders Fulfilled by Third-Party Suppliers

ZATHRO may use third-party suppliers to fulfil orders directly. Items purchased together may arrive in separate packages or from different locations.

10. Damaged, Incorrect, or Missing Items

If you receive a damaged or incorrect product, or an item is missing, contact us promptly with your order details and photographs where applicable. We will review the issue in accordance with our Return and Refund Policy and applicable requirements.